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Service

Our service offering is designed around the unique needs of our customers

We offer full cargo agency, crew logistics, husbandry, transits, dry docking, bunker calls, protective agency, financial management and outsourced solutions managed through our service centre hubs.

Seafreight

Our Professional Sea Freight Services to our global customers is affordable, reliable and fast.

Aifreight

Our Airfreight Services incorporate timely and efficient movement of cargo to different regions.

C & F

Our Clearing & Forwarding Services are clearly reflected in our search to offer you ideal rates.

Consolidation

We are happy to offer you, our Consolidation services whether on FCL or LCL. We help you save cost!

Warehousing

We offer bonded warehousing services,stripping and re-loading containers and trucks,

Transport

We are one of the major long distance transporters. Transporting from port to transit.

Frequently Asked Questions

What happens if my shipment is damaged or lost during transit?

Shipping agencies usually include marine insurance as part of their service, which provides protection against damage or loss during transit. It’s crucial to understand the terms and conditions of the insurance policy and what steps to take in case of a claim. 

Why do I need a clearing agent and cannot clear the goods myself?

Importation and exportation in Kenya is not straight forward as one may think. There are numerous procedures to follow and an error in any one procedure may lead to penalties and excessive costs. Since the introduction of online clearing procedures in 2005, only companies who hold a clearing license may access these systems. Furthermore it is a license requirement that clearing agents are trained by the KRA. While the importation or exportation procedures may seem to be simple, it is often the coordination between the various agencies, where clearing agents have established relationships to facilitate smooth clearance. It has been proven time and time again that clearing agents are the most effective and efficient way of getting importation or exportation done in Kenya.

What if I do not have a complete/full set of documents?

We advise all our clients on what documents are require for different types of imports/exports in order to clear their shipment with customs. If you do not have complete/full set of documents we will advise you on the penalty charges you will face in order to get a release on your consignment from customs, KEBS and the CFS in order to reduce all extra costs which may incur due to this lack of documents.

What are the main services provided by shipping agencies?

Shipping agencies offer a range of services, including:
Freight Forwarding: Arranging for the transportation of goods, including air, sea, and land freight.
Customs Clearance: Handling the necessary documentation and procedures for importing and exporting goods.
Documentation: Preparing and managing shipping documents such as bills of lading, invoices, and packing lists.
Warehousing: Providing storage solutions for goods before or after shipping.
Insurance: Arranging for marine insurance to protect cargo during transit.
Tracking: Providing real-time updates on the status and location of shipments.
Consultancy: Advising on shipping procedures, regulations, and best practices.

Why do I need a shipping agency when I can ship my goods myself?

While you can technically ship your own goods, a shipping agency offers several advantages:
Expertise:
Shipping agencies have in-depth knowledge of shipping regulations, customs procedures, and global trade practices.
Network:
They have established relationships with carriers, ports, and customs authorities, which can streamline the process.
Cost-effectiveness:
They can negotiate better rates with carriers and provide cost-effective solutions.
Time Savings:
They handle the complex paperwork and logistics, allowing you to focus on your core business.
Reduced Risk:
They have the expertise to navigate potential delays and issues that may arise during shipping.

What factors affect shipping costs?

Shipping costs are influenced by several factors:
Mode of Transportation: Air freight is generally more expensive than sea freight, but also faster.
Distance: Longer distances usually translate to higher costs.
Weight and Volume: The weight and dimensions of your cargo affect the shipping costs.
Type of Goods: Certain goods may be subject to additional charges or require special handling.
Customs Duties and Taxes: Import duties and taxes can add to the overall cost.

What is a Delivery Order?

A delivery order is a document issued by the shipping line to the clearing agent proving that the consignee (owner of cargo) has authorized the clearing agent to handle their cargo. A delivery order is only issued once all shipping line charges are paid and Bill of Lading surrendered. The port of Mombasa and any Container Freight Station will not allow release of the cargo without seeing a valid Delivery Order.